Returns

Yes, for Thailand orders, you may request a return within 7 days of receiving your order, as long as the item is unworn, unwashed, and has all original tags attached.

To start a return, visit our Create A Return page or email us at hello@sarieactive.com with your order number. Our team will review your request and get back to you within 24 hours.

For hygiene and safety reasons, we do not accept returns for:

• Bodysuits
• Intimates
• Swimwear
• Sale or Final Sale items
• Items that have been worn, washed, or altered

We’re so sorry!
If your item has a manufacturing defect or arrives damaged:

• We will arrange a return
• Provide a cash refund to your original payment method
• Cover the return shipping cost

Please contact us with your order number and clear photos of the issue.

If you received an item different from what you ordered:

• We’ll cover the return shipping
• We’ll resend the correct item at no extra cost

If the correct item is unavailable, we’ll offer a cash refund or store credit.

If the size doesn’t fit as expected:

• You may return the item (if unworn and with tags)
• Approved returns will be issued as store credit only

Store credit can be used on future purchases at sarieactive.com.

No.
Cash refunds are only provided for defective or incorrect items.
Size-related returns are refunded as store credit, and change-of-mind returns are not accepted.

• Sarie pays if the return is due to a defective or incorrect item
• Customers pay for return shipping in all other approved cases

We recommend using a trackable shipping service.

Once we receive and inspect your return:

• Refunds or store credit will be processed within 7–14 business days

Unfortunately, no.
All international orders are Final Sale and cannot be returned or exchanged.

We highly recommend contacting us before placing your order.
Our team is happy to help you choose the best size 🤍