Returns

We accept exchanges for size issues or for items that arrive faulty or incorrect. We do not accept change-of-mind returns.

For Thailand orders, you can request one within 7 days of receiving your order, as long as the item is unworn, unwashed, and has all original tags attached.

• Size doesn’t fit? We’ll exchange it for another size, free (store credit if your size is sold out).
• Faulty or wrong item? We’ll make it right with a replacement or a full refund.

Not sure about your size? Message us before you order. We’re happy to help. 🤍

To start a return, visit our Create A Return page or email us at hello@sarieactive.com with your order number. Our team will review your request and get back to you within 24 hours.

We do not accept returns for:

• Change-of-mind or unwanted items (we only accept size exchanges and faulty or incorrect items)
• Bodysuits and swimwear, for hygiene reasons
• Sale or Final Sale items (including all international orders)
• Items that have been worn, washed, or altered

We’re so sorry!
If your item has a manufacturing defect or arrives damaged:

• We will arrange a return
• Provide a cash refund to your original payment method
• Cover the return shipping cost

Please contact us with your order number and clear photos of the issue.

If you received an item different from what you ordered:

• We’ll cover the return shipping
• We’ll resend the correct item at no extra cost

If the correct item is unavailable, we’ll offer a cash refund or store credit.

If the size doesn’t fit as expected, we offer a free size exchange:

• Send the item back to us (unworn, unwashed, with all tags). You cover the return shipping.
• We ship your new size out free of charge.
• If your preferred size is unavailable, you’ll receive store credit for future purchases.

To start, visit our Exchange & Return page.

No. Cash refunds are only provided for defective or incorrect items.

If the size doesn’t fit, we offer a free size exchange for a different size (store credit if your size is unavailable). Change-of-mind returns and exchanges are not accepted.

• Sarie pays if the return is due to a defective or incorrect item
• Customers pay for return shipping in all other approved cases

We recommend using a trackable shipping service.

Once we receive and inspect your return:

• Refunds or store credit will be processed within 7–14 business days

Unfortunately, no.
All international orders are Final Sale and cannot be returned or exchanged.

We highly recommend contacting us before placing your order.
Our team is happy to help you choose the best size 🤍